This is what I deal with at work...

August 10, 2011
Email from a client regarding the weather... I think.


Anonymous Guest: Paige, my flight has been delayed And they are shutting down laguardia. I don't know if I can make it into NYC tonight. Sent from my iPhone 

Me: I am sorry to hear that your flight has been delayed. We will continue to check the website to find out more information. Do you know if the shutdown is weather related? Thanks, Paige.  

Anonymous Guest: The guy at the southwest counter says he doesn't know, but the are shitting down the runway. I will try to catch another flight tonight. Sent from my iPhone

I do hope that was an auto-correct problem...
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February 6, 2012
Phone conversation with "Confused"

Me: Good afternoon, this is Paige. How can I help you?
Confused: I'm sorry, what?
Me: This is Paige, how can I help you?
Confused: What?
Me: This is Paige.
Confused: I don't know what that is.
Me: That is my name...
Confused: Okay, why did you call me?
Me: I'm sorry ma'am, I believe you called me...